Return & Refund

For Our E-Scooters

1. Within 30 days from the date of receipt,  because of a mistake on our part (like shipping the incorrect product, quality problems, etc)，we will provide a full refund and we will cover the return shipping fee. Please contact us for the return shipping label;
2. Within 30 days from the date of receipt,  if the scooters are never used, and the packaging, accessories and body are intact, that is, it will not affect the secondary sales, we also accept the returns but you will be responsible for return shipping costs. We could offer the return shipping label or you could choose the logistics company as you like;
3. Within 30 days from the date of receipt,  if the scooters are lightly used( for example, the frame is free of scratches and bumps, and the tires are slightly worn), we also accept the returns but you will be responsible for return shipping costs and 25% restocking fee. We could offer the return shipping label or you could choose the logistics company as you like;

Notice: All returns must include the original packages and accessories.

So we suggest you keep the original packages at least for 30 days.

Any questions, please be free to contact us: info@thekickbot.com

There are certain situations where only partial refunds are granted: (if applicable)

* Book with obvious signs of use

• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, in about 7-14 working days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@thekickbot.com.

Sale items:

For sale items that can not be refunded will be specified on the product page.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@thekickbot.com, we will get back to you.